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Regarding Fed-Ex deliveries: All Fed-Ex deliveries must be made to verifiable and physical address.
Q: What is cocktail jewelry? A: Introduced in the 1920s, cocktail jewelry, or fashion jewelry is made with imitation crystals or gemstones. Unlike genuine diamond, cocktail jewelry is more affordable and offers the same glamour. Q: How do I know if my order had been shipped? A: EternalSparkles.com ships your order within 48 hours and once your fashion jewelry is shipped, you will receive an email confirmation with tracking information. Q: What is your return policy? A: If you are not satisfied with your fashion jewelry purchase, we offer a generous 90 days 100% satisfaction return policy. To return any item, please contact us to obtain a RMA number. You must provide your name, contact info (phone, billing address, email address) and original order number in order to obtain the RMA number.
Q: How do I return an Item? A: Please fill out the Return Authorization Form below. Return Form. Q: What is covered in your life time warranty? A: All our fashion jewelry on our website is covered with our unmatched life time warranty, in which your damaged jewelry will be replaced with a new one. Customers must provide the original invoice, as well as the warranty card in order to qualify for this service. All shipping fee must be paid for by customers. Q: What forms of payment do you accept? A: EternalSparkles.com accepts credit cards (VISA, MasterCard, Discover and American Express), PayPal payments and Google Checkout. Q: What is your privacy policy? A: EternalSparkles.com takes privacy issues very seriously and is therefore, very protective of our customer’s information. We do not share our customer’s personal information with any third party.
Q: How do I Track my orders? A: You can track your order at Fed-Ex’s website with the tracking number we will email you after we ship out the product. If you have difficulties tracking your shipment, please call us and our customer service representatives will be glad to help you.